Terms and Conditions

Definitions

  • “We”, “Us”, “Our”, “AUT” refer to Arobas Uldry Tunis SARL.
  • “You”, “Customer” refer to the owner of the storage media submitted for data recovery services.

Liability Terms & Conditions

Data Liability

All media received is considered to contain lost data prior to arrival. Arobas Uldry Tunis does not guarantee successful recovery and assumes no responsibility for any data loss resulting from recovery efforts. All recovery techniques are experimental and represent a final attempt to retrieve data.

Hardware Liability

We are not liable for any damage to hardware left in our care. Recovery efforts may degrade the media, void warranties, or cause failure. We are not responsible for damage or loss during shipping, nor for incidents such as theft, fire, or natural disasters.

Payment Terms

Evaluation Fees
  • Standard Evaluation: €100, payable immediately.
  • Rushed or On-Site Evaluation: €175, payable immediately.
  • Diagnostic Report: Available upon request for €75.

Additional Fees

All repair costs and hard drive decontamination fees are not included in the recovery quote. These services are billed separately and are payable immediately.

Recovery Quote

After evaluation, a recovery quote will be provided. If declined, the original media will be returned.

Approved Quotes

If the quote is accepted and 40% or more of the data (by file count) is recovered, full payment is due immediately—even if the recovered data is no longer needed. Unpaid invoices after 30 days will incur interest and storage fees.

If payment is refused after quote approval and recovery has begun, neither the recovered data nor the original media will be returned. The media becomes property of AUT and may be recycled, disposed of, or repurposed.

Failed Recovery

If less than 40% of data is recovered, the customer may reject the results. In this case, the original media will be returned, but recovered data will not be provided.

Abandoned Hardware

After media is evaluated or data recovery attempted customer will be contacted with the results via phone, email, or both. Should customer be unresponsive for more than 90 days the media and the data contained therein shall be considered to be “abandoned”. Any such “abandoned” media may be disposed or, recycled, sold, or otherwise used at Arobas Uldry Tunis discretion.